Comments on: OSTicket/eTicket mod for generating helpdesk reports and stats http://weeatbricks.com/2007/06/20/osticketeticket-mod-for-generating-helpdesk-reports-and-stats/ Just another WordPress weblog Tue, 06 Jan 2009 03:27:07 +0000 http://wordpress.org/?v=2.6.1 By: Jamie http://weeatbricks.com/2007/06/20/osticketeticket-mod-for-generating-helpdesk-reports-and-stats/#comment-116 Jamie Tue, 04 Mar 2008 00:40:34 +0000 http://www.weeatbricks.com/?p=28#comment-116 Hi Carson, I'm afraid there is not a newer version. The above add-on was written for the earlier versions of OsTicket and the opensource branch called eTicket. I have moved away from eTicket in a professional capacity and am not planning on releasing updates for OSTicket. If you cannot figure it out then if you like like we can talk about suitable charge for me to update the add-on. Let me know if you are interested. However good luck with your modifications and let me know how you get on. Even post you modifications up on a blog or the OSTicket forum! It would be great to see this add-on. best regards Jamie Hi Carson,
I’m afraid there is not a newer version.

The above add-on was written for the earlier versions of OsTicket and the opensource branch called eTicket.

I have moved away from eTicket in a professional capacity and am not planning on releasing updates for OSTicket. If you cannot figure it out then if you like like we can talk about suitable charge for me to update the add-on. Let me know if you are interested.

However good luck with your modifications and let me know how you get on. Even post you modifications up on a blog or the OSTicket forum! It would be great to see this add-on.

best regards
Jamie

]]> By: Carson Friday http://weeatbricks.com/2007/06/20/osticketeticket-mod-for-generating-helpdesk-reports-and-stats/#comment-113 Carson Friday Fri, 08 Feb 2008 17:51:34 +0000 http://www.weeatbricks.com/?p=28#comment-113 Hey, any chance you have a newer version that will work with osticket 1.6? The table names/columns are different...I was able to update a couple of the scripts, but I got lost on the bigger ones like averageResolutionTimes.php Hey, any chance you have a newer version that will work with osticket 1.6? The table names/columns are different…I was able to update a couple of the scripts, but I got lost on the bigger ones like averageResolutionTimes.php

]]> By: Ron http://weeatbricks.com/2007/06/20/osticketeticket-mod-for-generating-helpdesk-reports-and-stats/#comment-112 Ron Tue, 17 Jul 2007 12:31:51 +0000 http://www.weeatbricks.com/?p=28#comment-112 I am just starting to use the eticketstats, and do not have much information added to the eticket database. When I use the eticketstats, I get the error: Warning: include(/eticket/eticketstats/libs/graph_class.php) [function.include]: failed to open stream: No such file or directory in C:\Program Files\xampp\htdocs\eticket\eTicketStats\reports\ticketsPerMonth.php on line 5 Warning: include() [function.include]: Failed opening '/eticket/eticketstats/libs/graph_class.php' for inclusion (include_path='.;C:\Program Files\xampp\php\pear\') in C:\Program Files\xampp\htdocs\eticket\eTicketStats\reports\ticketsPerMonth.php on line 5 Any suggestions? Thanks, Ron D. I am just starting to use the eticketstats, and do not have much information added to the eticket database. When I use the eticketstats, I get the error:

Warning: include(/eticket/eticketstats/libs/graph_class.php) [function.include]: failed to open stream: No such file or directory in C:\Program Files\xampp\htdocs\eticket\eTicketStats\reports\ticketsPerMonth.php on line 5

Warning: include() [function.include]: Failed opening ‘/eticket/eticketstats/libs/graph_class.php’ for inclusion (include_path=’.;C:\Program Files\xampp\php\pear\’) in C:\Program Files\xampp\htdocs\eticket\eTicketStats\reports\ticketsPerMonth.php on line 5

Any suggestions?

Thanks,
Ron D.

]]> By: Jamie http://weeatbricks.com/2007/06/20/osticketeticket-mod-for-generating-helpdesk-reports-and-stats/#comment-111 Jamie Tue, 26 Jun 2007 08:40:11 +0000 http://www.weeatbricks.com/?p=28#comment-111 Hi Nic, just back from break today. :-) Thanks for the positive feedback. I like the idea of a Dutch translation however I do not have experience in language variables but feel free to go ahead. Hi Abel, thanks for the advice. It makes sense to include an email address in the configuration settings instead of hard coded into the scripts. Hi Nic, just back from break today. :-) Thanks for the positive feedback. I like the idea of a Dutch translation however I do not have experience in language variables but feel free to go ahead.

Hi Abel, thanks for the advice. It makes sense to include an email address in the configuration settings instead of hard coded into the scripts.

]]> By: Nic http://weeatbricks.com/2007/06/20/osticketeticket-mod-for-generating-helpdesk-reports-and-stats/#comment-110 Nic Mon, 25 Jun 2007 19:45:55 +0000 http://www.weeatbricks.com/?p=28#comment-110 Where is my comment I sent last week? Nic Where is my comment I sent last week?

Nic

]]> By: abel http://weeatbricks.com/2007/06/20/osticketeticket-mod-for-generating-helpdesk-reports-and-stats/#comment-109 abel Thu, 21 Jun 2007 20:22:36 +0000 http://www.weeatbricks.com/?p=28#comment-109 NIce work! on the search page all detail results from search come up with helpdesk@tssg.org for email of responder instead of our team. Any ideas? NIce work! on the search page all detail results from search come up with helpdesk@tssg.org for email of responder instead of our team. Any ideas?

]]> By: Saaiber http://weeatbricks.com/2007/06/20/osticketeticket-mod-for-generating-helpdesk-reports-and-stats/#comment-108 Saaiber Thu, 21 Jun 2007 10:04:51 +0000 http://www.weeatbricks.com/?p=28#comment-108 Great addon! Congratulations on that! I installed it and it really looks splendid. Maybe it would be interesting to work with language variables, my co-admins are Dutch speaking and I would love to translate your add-on in dutch. :) Grtz, Nic Great addon! Congratulations on that!

I installed it and it really looks splendid.

Maybe it would be interesting to work with language variables, my co-admins are Dutch speaking and I would love to translate your add-on in dutch. :)
Grtz,

Nic

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